Refund Policy

At Dil Safar, we value your satisfaction and strive to provide high-quality services. This Refund Policy explains the terms and conditions under which refunds may be granted. By using our platform, you agree to the terms of this policy.

1. Eligibility for Refunds

Refunds are available under the following conditions:

• Technical Errors: If you experience a technical issue that prevents you from accessing paid services and the issue cannot be resolved within a reasonable time.
• Unauthorized Charges: If a payment was made without your authorization, subject to investigation and verification.
• Accidental Payments: If a subscription payment was accidentally processed and the request for a refund is submitted within 48 hours of the transaction.

2. Non-Refundable Situations

The following situations are not eligible for a refund:

• Change of mind after subscribing to a service.
• Partial usage of the subscription (e.g., using the service for part of the subscription period).
• Violation of our Terms and Conditions, resulting in account suspension or termination.
• Failure to cancel your subscription before the renewal date.

3. Process for Requesting a Refund

To request a refund, please follow these steps:

• Contact Us: Send an email to contact@dilsafar.com with the subject line “Refund Request.” Include your name, registered email address, transaction details, and reason for the refund.
• Verification: We may ask for additional information to verify your request, such as proof of payment or screenshots of the issue.
• Review: Refund requests will be reviewed within 7 business days.

4. Refund Timeline

Approved refunds will be processed within 10 business days. Refunds will be issued to the original payment method used during the transaction.

5. Cancellation of Subscriptions

Subscriptions can be canceled at any time through your account settings. Canceling a subscription will stop future billing, but the current subscription period will remain active until its expiration date. No refunds will be issued for unused portions of the subscription.

6. Payment Disputes

If you dispute a charge with your bank or payment provider, we may temporarily suspend your account while the matter is investigated. To avoid delays, we recommend contacting us directly to resolve any payment issues.

7. Changes to This Policy

Dil Safar reserves the right to modify this Refund Policy at any time. Updates will be posted on this page, and the “Effective Date” will be updated accordingly. Continued use of the platform constitutes acceptance of the revised policy.

8. Contact Us

For questions or concerns about this Refund Policy, please contact us at:
Email: contact@dilsafar.com